Solutions · Health & medical

DMAI Pro for Medical clinic / doctor's office (GP or specialist)

GP and specialist practices (internal medicine, OB/GYN, pediatrics, cardiology, orthopedics, ENT, endocrinology, etc.) and multi-specialty clinics. Doctors build trust on Instagram with educational content and service intros; most DMs are about appointments («When is the doctor in?»), consultation fees and insurance, sending lab results for «just a quick look», and direct medical questions. The assistant must never give a diagnosis; its job is booking, capturing the reason for visit, redirecting emergencies, routing lab results to the doctor (per clinic policy) and follow-ups. Some clinics also offer online/phone consultations. Medical advertising is restricted everywhere and governed by each country's health authority.

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Questions your customers ask

Each is answered from your own information.

Which days is the doctor in clinic?

How much is a consultation?

Do you accept my insurance?

Can I send my lab results for the doctor to see?

Do you have anything available today?

How long is the follow-up visit free?

6 ready flows

Book a consultationBook the appointment with essential details while screening for emergencies

Send lab resultsHandle «can the doctor look at my results?» requests per clinic policy

Handling direct medical questionsPrevent unlicensed medical advice in DMs and convert the question into a visit

Online consultationBook and prepay a phone/video consultation

Doctor's hours, fees & locationInstantly answer repetitive questions

Reschedule or cancelReduce no-shows and free up slots for other patients

Sales stages

First message
Needs assessment
Appointment booked
Visit completed
Follow-up / revisit
Regular patient

Instagram ideas

Educational post with «comment BOOK» to receive the doctor's days and booking link by DM
Ice breakers: «Book an appointment», «Doctor's days», «Insurance & fees», «Send lab results»
Stories announcing schedule changes or closures (e.g. Ramadan hours or public holidays)
Auto-reply to medical questions in comments: «Please book a consultation» plus a DM