| Problem | Solution |
|---|
| The panel does not open | Click the DMAI Pro shortcut and wait 1 minute. If it still does not open, run start.bat and read the XX error message. |
| Messages do not arrive | Settings page: the Public address card must be green. Check the internet and make sure any VPN is off. On Instagram, “Allow access to messages” must be on. |
| The AI does not answer, or is slow | System page → built-in engine card: status and reply test. If another heavy program (a game, video editing) is using the graphics card, the engine automatically switches to the processor and becomes a little slower. |
| The AI says “A colleague will answer you” | This means the answer was not in your business information. Complete the information in setup step 4. |
| Replies are not sent | If Manual approval mode is on, AI replies are waiting in the Approval queue. |
| The antivirus shows a warning | Add the C:\DMAiPro folder to the antivirus exception list. All executable files are official and signed (Node.js, Cloudflare, llama.cpp). |
| Error report for support | The logs folder (files bot.log, bot-error.log, start.log and watchdog.log). |
