Solutions · Health & medical
DMAI Pro for Lab & diagnostics
People usually send a prescription photo by DM or WhatsApp and ask "How much are these tests and do I need to fast?". The assistant forwards the prescription to reception, gives the price (self-pay or insurance), sends the lab's approved preparation instructions, books a walk-in or home collection slot, and for imaging asks safety questions (pregnancy, pacemaker, metal, contrast allergy) and routes any "yes" to a technologist with no automated answer. Results go out only via a secure link, and no interpretation is ever given in DM; that's for the treating doctor.
Questions your customers ask
Each is answered from your own information.
Do I need to fast?
Can I drink water while fasting?
Should I take my medicines in the morning?
When will results be ready?
Is there a fee for home collection?
Do you accept insurance?
6 ready flows
Prescription quote & intakeReceive the prescription, quote price and prep, book a slot
Home sample collectionBook the slot, address and number of people
Imaging bookingSafety screening, doctor's request and device booking
Get my resultsDeliver results only securely with no interpretation; send interpretation questions to the doctor
Check-up packages & pricesPresent packages without medical advice and book
Question about a resultFixed safe reply with no interpretation, and referral
Sales stages
- First message
- Prescription received
- Quoted
- Booked
- Sampled/scanned
- Result sent
- Repeat patient
Instagram ideas
- Story "Send your prescription, get a price in 10 minutes" with a DM button
- Educational post "What does fasting test mean?" — comment "FAST" for the guide
- Occasion check-up campaigns (Mother's/Father's Day) with comment "CHECKUP"
- Highlights with prep for each imaging type
A reminder sent automatically
Reminder 🔬 Tomorrow's test is fasting; per the prep instructions, only water from 5:30 pm.