Solutions · Fashion & apparel
DMAI Pro for Shoes, bags & accessories
Instagram shops selling shoes (sports, formal, women's), bags, belts, sunglasses, fashion watches, scarves and costume jewellery. Customers want the exact shoe size (EU size and foot length), colour, material (genuine/synthetic leather) and "original or replica?". Real photos and close-up videos work very well. Most returns are due to shoe size and colour differences.
Questions your customers ask
Each is answered from your own information.
Price? Which sizes are available?
Is it original?
Does it run true to size or small?
Is it genuine leather?
I wear 40 but have wide feet — which size?
What's the sole like? Non-slip? Good for walking?
7 ready flows
Order from a post / storyTurn a "price?" comment or product screenshot into a complete order with the right variant and address.
Shoe size guideChoose the right size using foot length and the shoe's fit.
Authenticity question (original/copy)A clear answer to "Is it original?" that builds trust and avoids later complaints.
Payment (transfer / link) & receipt checkCollect payment the usual Instagram way, match receipts with orders and prevent fake or unreferenced receipts.
Back-in-stock alertDon't lose customers whose variant is out of stock.
Order statusAnswer "When will my order arrive?" without the admin, reading status and tracking from the order.
Size exchange & returnsLog exchange/return requests with photo and reason, then hand over for the final decision.
Sales stages
- First message / price
- Size & colour chosen
- Address complete
- Awaiting payment
- Paid
- Shipped
- Delivered
- Loyal customer
Instagram ideas
- "Price" comment under a shoe reel → price + available sizes
- "Sizes left" story with a question sticker
- "How to measure your foot" reel with keyword "size"
- Ice breakers: "Price & size" / "Size guide" / "Track order" / "Exchange"
A reminder sent automatically
Hi again. The model you asked about is still available; just say if you have questions or want me to order it.