Solutions · Arts, crafts & handmade
DMAI Pro for Handmade crafts
Artists and small workshops selling pottery, resin art, knitwear, macrame, handmade jewellery, candles, leather goods, paintings, kilims and personalized gifts. A large share of orders are custom (names, colours, special sizes) and pre-orders with a making time of several days. Customers want to know whether a piece is one-of-a-kind or repeatable, how long it takes to make, and how gift packaging works. Safe packing of fragile items matters.
Questions your customers ask
Each is answered from your own information.
Price? Is it in stock or made to order?
How many days to make it?
Can you add a name on it?
Will it look exactly like the photo?
Do you make it in other colours?
Is the ceramic food-safe and dishwasher-safe?
7 ready flows
Custom orderCollect full details of the custom piece, confirm the design and take a deposit.
Buy a ready-made pieceTurn a ‘price?’ comment or product screenshot into a complete order with the right variant and address.
Bank transfer / card-to-card payment and receipt checkCollect payment the common Instagram way, match the receipt to the order, and prevent fake receipts or ones without an order code.
Preview approval before shippingAvoid dissatisfaction by getting approval on a photo of the finished piece.
Order statusAnswer ‘when will my order arrive?’ without involving an admin by reading status and tracking from the order itself.
Returns & exchangesLog exchange/return requests neatly with photos and reason, and pass to a human for the final decision.
Bulk gift order (weddings, newborns, corporate)Capture bulk-order details and turn them into a maker-issued quote.
Sales stages
- First message
- Custom details
- Price quoted
- Deposit paid
- Being made
- Preview approval
- Shipped
- Repeat customer
Instagram ideas
- Comment ‘name’ under a making-of Reel → custom order flow
- Behind-the-scenes story with an ‘Order now’ sticker
- ‘Order slots left this month’ story to create urgency
- Before Eid, Ramadan, Nowruz, Valentine's and Mother's Day: ‘gift’ comment campaign → bulk gift flow
A reminder sent automatically
Hi again. The piece you asked about is still available; if you have questions or want me to place the order, just say so here.