The panel's core sections
Approval queue
Replies the assistant wrote that are waiting for you. In Manual approval mode every reply comes here; in Auto-reply mode only the ones the assistant is unsure about.
Until then, the written guide is right here: the same text the app's Guide button shows.
When you need it
In the first days, until you trust the assistant's replies, and whenever a number shows beside this menu.
Step by step
- 1
Read the suggested reply; the customer's message and how long it took are beside it.
- 2
If it's right, click Approve & send; if not, edit the text and then send, or click Reject.
- 3
Assistant unsure means the reply has a number not found in your business information; such a reply is never sent on its own.
- 4
Switch between Auto-reply and Manual approval with the buttons at the top of the page.
Common mistakes
- A draft left too long expires; if the customer is still waiting, click Resend or answer yourself in the conversation.
- If you keep correcting the same number, fix it in Content & pricing so the assistant gets it right next time.