The panel's core sections
Match log
For every message and comment, why it did or didn't get a reply: which keyword, by which route, or that it was excluded, negative or a repeat.
This section's video is coming
Until then, the written guide is right here: the same text the app's Guide button shows.
When you need it
When a customer says they got no reply, or you want to see whether your keywords are working.
Step by step
- 1
Use the filters to see Matched, No match or Excluded / negative on their own.
- 2
Each row shows the text, the source (DM, comment, story or link), the keyword and the result.
- 3
Review the No match messages; if a common word was missed, add it to the keywords or the Lexicon.
Common mistakes
- No match doesn't always mean no reply; the menu or the AI may have answered it.