The panel's core sections
Intents
Groups of what a customer means (price, booking, shipping, complaint…) with their words; the bot first works out a message's intent, then picks the right reply.
This section's video is coming
Until then, the written guide is right here: the same text the app's Guide button shows.
When you need it
When messages land on the wrong reply, or customers express an intent in words specific to your trade.
Step by step
- 1
Click an intent to see its words and reply.
- 2
Add the words your customers actually write.
- 3
Type a sentence in Test a message to see which intent it hits.
Common mistakes
- Don't put one word in two intents; use the Lexicon for synonyms.